Frequently Asked Questions

Delivery charges depend on the carrier you choose and the weight of your parcel. The exact amount is calculated at the ‘Delivery’ stage of your order, before payment.

Delivery rates for mainland France:

Delivery via Colissimo Suivi is free on orders of 59,00 € or more to an address in mainland France.

Yes: Colissimo Suivi delivery is free on orders of 59,00 € or more for addresses in mainland France, including Corsica. The threshold applies to the total value of your items, excluding delivery charges.

Your basket displays a progress bar showing the amount you still need to add. Chronopost delivery and deliveries outside mainland France are subject to a charge.

There are two delivery options available:

• Colissimo Suivi (La Poste): tracked parcel, delivered Monday to Saturday;
• Chronopost: express delivery, Monday to Friday.

The options available for your address and their prices are displayed at the ‘Delivery’ stage. As soon as your parcel is dispatched, you will receive its tracking number, which can also be viewed in your order details.

We deliver to mainland France, the overseas territories and abroad. Countries served by our carrier:

• Colissimo tracked : France, Allemagne, Andorre, Autriche, Belgique, Canada, Chypre, Danemark, Espagne, Etats-Unis, Finlande, Gabon, Grèce, Guadeloupe, Guyane, Irlande, Islande, Italie, Lettonie, Luxembourg, Maroc, Martinique, Mayotte, Monaco, Norvège, Nouvelle Calédonie, Pays-Bas, Pérou, Pologne, Polynésie, Portugal, Réunion, Royaume-Uni, Russie, Suède, Suisse, Tunisie.
• Chronopost : France and {list} other countries.

Outside mainland France, delivery charges are calculated based on the country and the weight of the parcel at the ‘Delivery’ stage.

The lead time includes the preparation of your order and its delivery by the carrier:

• Preparation: depending on the availability shown for each item (in stock, or being restocked with its associated lead time). For an order containing several items, the item with the longest lead time applies;
• Delivery: approximately 2 working days via Colissimo, 1 working day via Chronopost.

Orders are prepared from Monday to Friday, excluding public holidays. An order confirmed before 11.00 am on a working day counts as having been prepared on that day. For payment by cheque or bank transfer, the lead time begins upon receipt of payment.

The estimated delivery date for each carrier is displayed at the ‘Delivery’ stage, before payment.

Log in to your account and go to the ‘My orders’ section. The details for each order show its status history and, once the parcel has been dispatched, its tracking number along with a link to the carrier’s website.

Got a question about an order? Use the ‘A question about this order’ button on the order details page: your message will be linked to the order and you can track the response via your account.

With Colissimo Suivi, your parcel is delivered once. If you are not at home, a delivery notice will be left in your letterbox and the parcel will be held at your nearest post office for 15 days.

After this period, the parcel is returned to us; you will then be responsible for the cost of resending it.

We offer three payment methods:

• Credit card (CB, Visa, Mastercard), via the secure page of our payment provider, Payplug;
• Bank transfer: our bank details are displayed once the order has been confirmed and are included in the confirmation email;
• Cheque made payable to Réservoir Mode, for orders within France: please write the order number on the back of the cheque.

Orders paid by bank transfer or cheque are processed upon receipt of payment.

Yes. Card payments are processed on the secure page of our payment provider, Payplug, via an encrypted connection. Your card number is neither transmitted to nor stored by Réservoir Mode: we only receive the transaction result.

Yes, a customer account is required to confirm an order: you can create one when you place your order. This will then allow you to track your orders, view your invoices and manage your address book.

Your username is your email address.

Yes, the prices shown include all taxes (20% VAT). Delivery charges, if any, are added at the ‘Delivery’ stage and are shown in the summary before payment.

In your basket, enter your code in the ‘Discount code, gift voucher’ box and click ‘Confirm’. The discount will be shown in the summary; you can also enter your code at the ‘Payment’ stage.

A discount code may be rejected for one of the following reasons, as indicated by the message displayed in the basket:

• the code is not yet active, or has expired;
• it has already been used the maximum number of times allowed;
• your order does not meet the conditions (minimum spend, eligible items);
• the code has been entered incorrectly: please check it, ensuring there are no spaces.

If the problem persists, please contact us, specifying the code you used.

Log in to your account, go to the ‘My orders’ section and open the order: the ‘PDF invoice’ and ‘Print invoice’ buttons will allow you to view your invoice.

Availability is shown for each size and colour:

• In stock: the item is in our warehouse, ready to be dispatched;
• Being restocked: the item will arrive soon, with an estimated availability timeframe (within 5 days, 1 week, 10 days, 15 days, 3 weeks, 5 weeks or 8 weeks). You can order it now;
• Last few items: there are only a few items left in stock; the remaining quantity is shown.

Yes, an item that is being restocked can be ordered in the same way as any other item. The estimated delivery date shown in the ‘Delivery’ stage takes into account the time it will take for the item to become available; in an order containing several items, the longest lead time applies.

On the product page, the ‘Size Guide’ button shows the size equivalents for the available sizes.

In the product lists, select your size: only items available in your size will be displayed.

Not sure? Our customer service team is here to help: ask your question via the product page (‘Got a question? Contact customer service’).

The photographs and images illustrate the products on offer. Some may have been retouched or generated using artificial intelligence for presentation or to show the product in context. Only the product details (description, composition, listed colours) are authoritative.

If you have any doubts about the appearance of an item, please contact us before placing your order.

Réservoir Mode stocks a range of lingerie, underwear, nightwear and swimwear brands. You can find them all, along with their collections, on the ‘Our Brands’ page.

Go to the ‘Forgotten Password’ page and enter the email address associated with your account: you’ll receive an email allowing you to choose a new password.

Your username is the email address to which you receive your order confirmations. Can’t find it? Contact us on 09 72 09 3333 (appel non surtaxé).

In your account:

• My details: name, telephone number, email address;
• Address book: delivery and billing addresses;
• Password.

You can also choose a different delivery address when placing your order.

First check your spam folder, then the email address associated with your account (under ‘My details’).

You can view the emails we’ve sent you over the last 60 days in your account, under ‘Email history’.

From your account, under the ‘Newsletter’ section, or via the unsubscribe link included in every newsletter.

In your account, under the ‘My personal data’ section, you can:

• view all the data we hold, organised by category;
• download it (CSV file);
• delete your account.

Order data required for our accounting and tax obligations is retained for the statutory period.

Your data is used to manage your account, your orders and our customer relations. It is not sold, rented or passed on to third parties for commercial purposes, and is hosted on a server located in the European Union.

You have the rights of access, rectification, erasure, restriction, objection and data portability. We will respond to your requests within one month.

The ‘Cookies and Trackers’ page sets out the cookies used on the website and their purpose. The ‘Manage my cookies’ button allows you to change your preferences at any time.

The session cookie is essential for the shopping basket and checkout to work. Audience measurement cookies are only set with your consent.

In your basket, enter the gift voucher code – without any spaces – in the ‘Discount code, gift voucher’ box: the amount will be credited to your account.

At the ‘Payment’ stage, choose to use your credit. If your order exceeds this credit, you can pay the difference using another payment method; if it is less than the credit, the remaining balance will remain available in your account for a future purchase.

The email you have received contains the gift voucher code and a verification link. Click on this link and then log in, or create an account if you are not yet a customer: the amount will be credited to your account.

You can also enter the code in your basket when placing your order. A customer account is required to redeem a gift voucher.

If you have gift vouchers credited to your account, the ‘Send a gift voucher’ page allows you to share them with a friend or family member. Please provide:

• their name and email address;
• the amount, in whole euros, up to the limit of your credit;
• a personal message (between 5 and 400 characters).

Check the summary before confirming the gift; your loved one will receive an email with the gift voucher code.

• Contact form: select the relevant department and, if necessary, the order; you will receive a tracking number and can find the reply in your account;
• Telephone: 09 72 09 3333 (appel non surtaxé), {{opening-hours}};
• Email: contact@reservoir-mode.com.

In your account, on the ‘My enquiries’ page: you’ll find all your conversations with customer service, with notifications as soon as a new reply arrives, and you can reply to them there.

You can also find a conversation using the tracking number you received when you sent your message.

Please get in touch via the contact form, stating your postcode: we’ll let you know which shop nearest to you stocks our brands.

SAS Réservoir Mode, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan (Landes, France). Customer services can be contacted on 09 72 09 3333 (appel non surtaxé), {{opening-hours}}.

Yes. Réservoir Mode is a distributor to trade customers: shops and online retailers. Our trade shop features the full catalogue at trade prices.

To access it, please request a business account. Registration is free and there is no obligation to purchase; your account will be activated once it has been verified by our sales team.