Politique de confidentialité

Last updated: April 2026

SAS Réservoir Mode attaches great importance to the privacy and personal data of its customers, prospects, visitors and buyers. This policy explains how we collect, process, store, use, share and delete personal data, on our online shop, in our trade (B2B) business and for the sale of our products on partner marketplaces.

1. Data controller

SAS Réservoir Mode, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan, France. SAS with a share capital of €40,000, registered in Mont-de-Marsan under no. 500 703 640, VAT FR69500703640. Phone: +33 (0)9 72 09 33 33. E-mail: contact@reservoir-mode.com. Publication director: Stéphane Derrien.

2. Scope

• browsing our online shops (consumer shop and trade area);
• creating and managing customer accounts;
• processing and shipping orders placed on our websites;
• processing and shipping orders received from partner marketplaces (including Amazon, Zalando, La Redoute, Kiabi, ShowRoomPrivé, Spartoo);
• customer relations, after-sales service and returns.

3. Data collected

Browsing: technical connection data (IP address, browser, pages viewed, time stamps); cookies required for the website to work and, with your consent, analytics cookies.

Account and orders: title, surname, first name; delivery and billing addresses, e-mail address, phone number; products ordered, amounts, order history. Payment data is processed by our secure payment providers: we never store card numbers.

Marketplaces: order number, products, quantities, amounts; recipient's name and delivery address; where applicable, a relay e-mail address provided by the marketplace. This data comes only from the marketplaces' official interfaces (APIs).

4. Purposes and legal bases

• Account management and access to services: performance of the contract or pre-contractual steps;
• Processing, preparing, shipping and tracking orders: performance of the contract;
• Invoicing, accounting and tax obligations: legal obligation;
• After-sales service, returns and complaints: performance of the contract, legitimate interest;
• Audience measurement and website improvement: consent;
• Fraud prevention and system security: legitimate interest.

Marketplace data is used only to fulfil and ship the order concerned: no marketing, no profiling, no other use.

5. Security

• encrypted connections (HTTPS, TLS 1.3);
• hosting with OVH, on a dedicated server managed by us, in the European Union;
• access restricted to authorised staff with personal accounts;
• separation of roles: packing staff only access shipping documents;
• database not publicly exposed;
• access logging and regular reviews.

6. Recipients

Your data is never sold, rented or transferred. It is shared, strictly as needed, with carriers (La Poste, Colissimo, Chronopost, Mondial Relay, Amazon Shipping…), our payment providers, the marketplaces concerned (shipping confirmation, tracking number) and the authorities where required by law. No transfer outside the European Union takes place without GDPR-compliant safeguards.

7. Retention periods

• Customer account: while active, then archived or deleted after a long period of inactivity;
• Accounting and tax data: legal period (generally 10 years);
• Marketplace buyers' contact details: deleted automatically no later than 30 days after shipping;
• Browsing data and cookies: 13 months at most.

8. Cookies

Essential cookies (basket, session, security) are always active; analytics cookies are only set with your consent, which you can change at any time from the cookie banner or your browser.

9. Your rights

You have the rights of access, rectification, erasure, restriction, objection and portability, and the right to give instructions about your data after your death. Write to SAS Réservoir Mode, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan, France, or to contact@reservoir-mode.com. Proof of identity may be requested; we reply within one month. You may also lodge a complaint with the French data protection authority, the CNIL (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr).

10. Changes

This policy may change; the version in force is the one published on this page.