Conditions générales de vente

Version of 17 October 2026. This is a translation: in the event of any discrepancy, the French version prevails.

1. The seller

The website www.reservoir-mode.com is operated by SAS Réservoir Mode, with a share capital of €40,000, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan, France, registered in Mont-de-Marsan under no. 500 703 640, VAT FR69500703640. Phone: +33 (0)9 72 09 33 33. E-mail: contact@reservoir-mode.com. Online: "Contact us" form or from your account.

2. Scope

These general terms and conditions of sale (T&Cs) apply to sales concluded on the website between Réservoir Mode and any individual acting for non-professional purposes (the "customer"). They are available on the website at all times and can be saved or printed. The applicable T&Cs are those in force on the date of the order. Orders placed on a marketplace (Amazon, Zalando, La Redoute…) are governed by that marketplace's terms.

3. Products

The essential characteristics of each product (composition, colour, sizes, size guide, care instructions) are given on its product page. Photographs illustrate the products; some may be edited or generated using digital tools, including artificial intelligence, for presentation purposes. They do not replace the description: in the event of a difference, the product data (description, composition, listed colour) prevails. Colours may look different depending on your screen. If in doubt, contact us before ordering.

Offers are valid while stocks last; stock is shown in real time on each product page.

4. Prices

Prices are given in euros, including all taxes (French VAT applicable on the day of the order). Delivery charges, which depend on the method chosen and the destination, are shown in the basket and summarised before the order is confirmed. The price charged is the one displayed when the order is confirmed.

Prices may also be shown, for information only, in US dollars or pounds sterling, at the European Central Bank rate of the date indicated. Payment is always made in euros, at the euro price displayed when ordering; your bank may apply its own exchange fees.

5. Orders

The customer selects items, checks the basket, logs in or creates an account, chooses the delivery address and method, then the payment method. Before paying, the customer checks the summary (items, prices, delivery charges, total) and can correct any errors. Confirming the order (order button with an obligation to pay) constitutes acceptance of these T&Cs and conclusion of the contract. A confirmation e-mail sets out the details of the order.

Réservoir Mode may refuse or cancel an order in the event of a previous payment dispute, obviously incorrect information or suspected fraud; the customer is informed and any amount paid is refunded.

6. Payment

Payment is made online by bank card (CB, Visa, Mastercard), with your bank's strong authentication (3-D Secure), by PayPal (including, if eligible, PayPal's pay-in-instalments offer) or by bank transfer. Card details are entered on the secure pages of our payment providers: Réservoir Mode has no access to them and does not store them. Orders paid by bank transfer are prepared once payment is received.

7. Availability

If an item becomes unavailable after the order, the customer is informed by e-mail and may choose to wait for restocking, accept a partial shipment or be refunded for the missing items, no later than 14 days after payment.

8. Delivery

Products are delivered to the address or pick-up point chosen when ordering, in the countries offered in the basket, using the methods indicated (home delivery, pick-up point or locker). Items in stock are dispatched within 48 working hours; the transit time of each method is shown before payment. If no date is given, delivery takes place no later than 30 days after the order. A tracking number is sent by e-mail.

In the event of a delay, the customer may ask Réservoir Mode in writing to deliver within a reasonable additional period, then terminate the contract if delivery does not take place within that period (articles L.216-6 et seq. of the French Consumer Code). The risk of loss or damage passes to the customer when they take physical possession of the products. We recommend checking the parcel on receipt and reporting any damage or missing item to the carrier and to our customer service as soon as possible.

9. Right of withdrawal

The customer has 14 days from receipt of the products (from receipt of the last item if delivered in several parcels) to withdraw, without giving any reason or paying any penalty.

How to withdraw: from your account ("My orders", return request), or by any unequivocal statement sent by post or e-mail, for example using the form at the end of this page. The products must then be returned, complete and in their original packaging, no later than 14 days after you communicated your decision, to the address given in the return confirmation. Return costs are borne by the customer.

Refund: Réservoir Mode refunds all sums paid, including the initial delivery charges (up to the cost of the cheapest standard delivery offered), no later than 14 days after being informed of the withdrawal, using the same means of payment unless the customer agrees otherwise. The refund may be withheld until the products have been received back or until proof of their return has been supplied, whichever is earlier.

The customer is only liable for any loss in value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning: lingerie should be tried on over underwear, with labels attached.

Exceptions (article L.221-28 of the French Consumer Code): the right of withdrawal does not apply to products made to the customer's specifications, nor to products unsealed after delivery which cannot be returned for health protection or hygiene reasons, such as briefs, knickers, thongs and bikini bottoms whose hygiene protection has been removed.

10. Legal guarantees

Regardless of any commercial guarantee, Réservoir Mode is bound by the legal guarantee of conformity (articles L.217-3 to L.217-20 of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).

The consumer has two years from delivery of the goods to claim under the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience. If the goods are repaired under the guarantee, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair but the seller imposes replacement, the guarantee is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if the seller refuses to repair or replace them, if repair or replacement takes longer than thirty days, if it causes major inconvenience, or if the lack of conformity persists despite the seller's unsuccessful attempt to remedy it. The consumer is also entitled to an immediate price reduction or termination when the lack of conformity is so serious that it justifies it, without first having to request repair or replacement.

The seller may refuse repair or replacement if bringing the goods into conformity is impossible or would entail disproportionate costs. Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the goods are returned.

These rights result from articles L.217-1 to L.217-32 of the French Consumer Code. A seller acting in bad faith who obstructs the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L.241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

To claim under a guarantee, contact our customer service with your order number and, if possible, a photo of the defect.

11. Customer service and complaints

For any question or complaint: "Contact us" form or your account, phone +33 (0)9 72 09 33 33, e-mail contact@reservoir-mode.com, post: SAS Réservoir Mode, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan, France.

12. Mediation

If a dispute is not resolved after a written complaint to our customer service, the customer may refer it free of charge to a consumer mediator (articles L.612-1 et seq. of the French Consumer Code), within one year of the complaint. The contact details of the consumer mediator Réservoir Mode belongs to are available from customer service on request.

13. Personal data

Data collected when ordering is used to fulfil the order, for customer relations and to meet our legal obligations. Its processing, retention and the customer's rights (access, rectification, erasure, objection, portability) are described in our privacy policy.

14. Intellectual property

The texts, photographs, logos and other elements of the website are protected. Any reproduction without written permission is prohibited.

15. Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code. If the impediment lasts more than three months, either party may terminate the order; any sums paid for undelivered products are then refunded.

16. Applicable law

These T&Cs are governed by French law, without depriving a customer residing in another European Union country of the protection of the mandatory provisions of the law of their country. In the event of a dispute, the customer may bring proceedings before the court of the place where they lived when the contract was concluded or where the harmful event occurred, or before any other competent court.

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To SAS Réservoir Mode, 25 rue Frédéric Bastiat, 40000 Mont-de-Marsan, France, contact@reservoir-mode.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if this form is notified on paper):
Date: